The ONE sentence my admin uses to triage my emails:

Book Recommendation| Productivity| Client Relationships| Business Strategy| Leadership

April 03, 2023•1 min read

The ONE sentence my admin uses to triage my emails:

Teamwork is crucial for success, and in our team, we use it as a tool to ensure everyone is in the right role. As part of this, I've found a helpful tip in the book "Buy Back Your Time" by Dan Martell. The tip involves having my admin respond to emails that come into my inbox. When my admin sees an email that needs a quick reply, she sends it on my behalf with a message like,

"I saw your email and thought you would appreciate a quick reply so..."

This approach reframes the response as excellent customer service and paints both myself and my assistant in a positive light. It's a simple yet effective way to manage email overload and improve customer experience. The client doesn't feel like they were ghosted by me - just impressed that any member of the team responded so quickly.

Seth Dailey

Seth is the Co-Founder of both The Dailey Group and Keller Williams Gateway in Baltimore, Maryland. He serves as the Operating Principal for the brokerage and as the team leader for The Dailey Group, which consistently helps over 150 families a year. Seth, a Montana native, is passionate about empowering leaders and teaching people to make smart financial moves. Prior to real estate, Seth held his CPA designation and worked as a mortgage lender before joining forces with his wife of 20 years, Alyce. Seth can usually be found at the nearest coffee shop with a personal growth book in hand while scribbling down his next great idea on the back of a napkin.

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